Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders are not shipped or delivered on weekends or UK public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Carriers

We ship orders using the following trusted carriers:

  • Royal Mail – primarily for UK deliveries

  • FedEx – for express UK and international deliveries

The carrier used for your order depends on your location, selected shipping method, and parcel size.

Delivery Times

United Kingdom (Royal Mail / FedEx)

  • Standard delivery: 2–5 business days

  • Express delivery (FedEx, where available): 1–2 business days

International Shipping (FedEx)

  • Estimated delivery times vary by destination and will be shown at checkout.

  • Delivery times are estimates only and may be affected by customs clearance or local carrier delays.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any free shipping offers apply only to eligible products and destinations as stated at checkout.

Customs, Duties & VAT

UK Orders

  • For orders £135 or less, UK VAT is collected at checkout where applicable.

  • For orders over £135, import VAT and/or customs duties may be charged depending on the shipping method and order value.

International Orders

  • Customs duties, import taxes, and VAT may be charged by the destination country.

  • These charges are not included in the product or shipping price unless clearly stated at checkout.

  • The customer is responsible for paying any customs fees, taxes, or duties required by local authorities.

We are not responsible for delays caused by customs inspections or clearance procedures.

Northern Ireland

Orders shipped to Northern Ireland are handled in line with current UK regulations.
These orders are not treated as international shipments, though carriers may require additional information to complete delivery.

Delays, Lost or Damaged Parcels

Delivery delays may occur due to factors outside our control, including carrier delays, customs processing, weather conditions, or peak shipping periods.

If your order is lost or arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged packaging or items (if applicable)

We will work with Royal Mail or FedEx to resolve the issue as quickly as possible.

Incorrect or Incomplete Address

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
info@teamxtreme.co.uk